Communication is the ability of a person to exchange information with the outside world, and it plays a very important role in a person's work and life. In work, if you don't know how to communicate, it will be difficult to achieve good cooperation and maintain good interpersonal relationships; in life, if you don't know how to communicate, then many conflicts will be difficult to resolve.

Every job requires collaboration to achieve a win-win situation for individuals, teams and companies. However, the most complex and important part of the collaborative process is communication. If the communication is not smooth, the cooperation will not be smooth, and the result will not be guaranteed. Therefore, communication determines the quality of work, the effectiveness of work and the results of work.

If you want to communicate well with your colleagues, you can learn some effective workplace communication skills and use some methods to make workplace communication easier.

Effective communication skills in the workplace 1. Correct use of body language

In full communication, the verbal communication method often only accounts for 30% of the conversation, and the other 70% is body language. In other words, body language is more important than spoken language because it constantly provides information to the other person. Therefore, the method of using body language correctly is very important, otherwise it will lead to misunderstanding of the other party.

For example, if a person regularly checks his watch, you know the meaning behind the action is that he is in a hurry, or that he no longer wants to hear what you have to say. So if you're the person talking at this point, read the other person's body language and end the conversation early. Otherwise, it will irritate the other party, and good things may turn into bad things.

Effective communication skills in the workplace 2. Create methods to improve persuasion

One thing that happens a lot in workplace communication is persuasion. For example, you need to convince your customers to buy your product, you need to convince your boss to take your advice, and you need to convince your colleagues to work better with you.

Many people use persuasion to persuade others, but neither of these two methods is the best persuasion method, because there are more or less reluctance and helplessness.

For others to be willing, you need to learn to create opportunities for them. For example, if you want customers to buy your product, you should not introduce the features and effects of the product one by one, it is better to create 1-3 buying opportunities for them, so that they feel that the choice is in their hands, not by you influences.

Effective communication skills in the workplace 3. Express yourself accurately and communicate effectively.

In reality, you often hear people complain that you just don't understand. In fact, it is not that the other party "doesn't understand", but that you, as the subject of the communication, did not speak clearly.

If you don't say exactly what you want to say, it can be difficult to ensure that the other person has the correct information. If you can describe your requirements accurately, the end result of the communication won't deviate too much.

Effective communication skills in the workplace IV. Empathy

Empathy is an important communication method and one of the hardest to develop. The so-called empathy is being able to put yourself in the other person's shoes and have enough empathy. If you lack empathy, even if you are more proficient in communication methods, it will be difficult to win the hearts of others.

In order to gain the trust, respect, and good impression of others in your communication, you need to learn to put yourself in the shoes of others. Only if you can stand in the other person's shoes and understand his or her situation and thoughts.