3 Tips for Effective Communication in the Workplace

2022-06-18

Communication is very necessary in workplace life, but many people are unable to communicate well, especially employees at work. Many people think that the ability to communicate is a talent and difficult to learn. In fact, there are secrets to effective workplace communication in communicating with colleagues at work. As long as you master these secrets of effective workplace communication, you can cope well with workplace life.

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The secret of effective communication in the workplace 1. Control emotions and create a safe communication environment

When threatened, people's instinctive defense mechanisms kick in. The same is true for communication. If the communication environment cannot make employees feel safe, employees are prone to tension and panic, which seriously affects the effect of communication.

For example, you are an employee and you are only one minute late for work, but unfortunately, your boss is in a very bad mood when he arrives at the office today, and if he sees you being late, he criticizes you mercilessly, not even Give you a chance to explain. Therefore, in order for communication to be truly effective, we need to understand the principle of "don't communicate with emotions".

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The secret of effective communication in the workplace 2. "Observe, feel, act" to solve the communication dilemma

In the process of communication, it is inevitable that there will be situations where communication is not possible. For example, if you want to fire an employee, you don't know what to say to the employee; if you think a coworker has done something wrong, you don't know how to tell your employee. The principle of how to express yourself without hurting your employees in communication difficulties or uncomfortable situations is: "Observe, feel, act."

Observing means presenting objective facts without judgment. Feelings means talking about how you feel based on objective facts. Action refers to making recommendations or expectations for action based on the first two.

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For example, you notice that an employee is always late and other employees who were not late start to follow him, which has a very bad effect on the team. Here, you can use the "see, feel, act" communication model. You can start with the objective fact that the employee is late, then express how you feel, such as "Every time you're late, it annoys me" and end with an expectation, such as "I wish you could set your alarm ten minutes earlier and leave early every day. , so you won't be late again." This secret to effective communication in the workplace is more likely to be accepted than reprimands, whistleblowers, or punishments.

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The secret of effective communication in the workplace 3. Effective questioning and listening

Communication is a process of "speaking" and "listening". If you just keep talking and the other person doesn't understand what you're talking about, your communication will be ineffective. On the other hand, if you just listen with your ears and don't say a word, you may forget what he or she said when the other person has finished speaking. Therefore, effective communication requires learning to ask and listen to ensure two-way communication.

For example, when your boss explains his or her job to you, not only do you have to listen carefully to capture important information, but you also have to repeat the boss's request in your own words after the boss has said it. If you don't understand something in the supervisor's explanation, ask questions to make sure you understand it correctly.

Effective questioning and listening are necessary because the ultimate purpose of communication is practice, not communication itself. If there is a misunderstanding in the communication process, it is easy to make mistakes in the execution process. Therefore, reduce the risk of rework by communicating and agreeing with each other before taking action.